Frequently Asked Questions

MAGNE.AI is presented as a Web3-native AI smartphone designed to combine hardware-backed security, on-device AI capability, and native Web3 access. It features the AX3596 NPU for powerful on-device AI processing, a built-in hardware wallet for secure crypto asset management, and native dual-chain support (L1 + L2) for seamless Web3 interaction.

Pre-orders are now open. Sign up at payment.magne.ai/buy to reserve your device. Official launch date and shipping timeline will be announced through our official channels.

Unlike traditional smartphones, MAGNE.AI is built for the Web3 era. Key differentiators include: hardware-level security with a dedicated secure element for private keys, on-device AI processing that can reduce reliance on cloud processing for selected use cases. native blockchain integration, and dual-chain architecture supporting both Layer 1 and Layer 2 protocols.

MAGNE.AI features a high-performance processor with AX3596 NPU for AI tasks, ample storage and memory configurations, a stunning display, and advanced camera systems. For detailed specifications, please visit our specifications section.

MAGNE.AI features a dedicated secure element that isolates your private keys from the main operating system. This hardware-level isolation is designed to help protect sensitive keys and signing flows, even under elevated device-risk scenarios. The secure element handles all signing operations without exposing keys to the main processor.

Security is our top priority. MAGNE.AI implements multiple layers of protection: hardware-level encryption via secure element, biometric authentication (fingerprint + face), encrypted storage, and secure boot chain. Sensitive signing operations are protected within secure hardware, providing hardware wallet-grade security architecture for your digital assets.

Your assets can be recovered using your backup phrase (seed phrase) which you should securely store when setting up your wallet. We recommend storing your backup phrase offline in a safe location. With your backup phrase, you can restore access to your assets on a new device.

MAGNE.AI supports native dual-chain architecture (L1 + L2), enabling interaction with multiple blockchain networks. The device is optimized for major ecosystems including Ethereum, BNB Chain, Polygon, and various Layer 2 solutions. Check our Web3 Network section for the complete list of supported chains.

Not at all! MAGNE.AI is designed to abstract blockchain complexity while still offering full Web3 capabilities. The user interface simplifies common tasks like sending transactions, managing tokens, and interacting with dApps. Whether you're a crypto native or new to Web3, you'll find the experience intuitive and accessible.

The NPU supports selected on-device AI workflows and may reduce reliance on cloud processing for certain use cases. This includes AI-powered photo enhancement, voice assistants, smart automation, and Web3-specific features like transaction analysis and portfolio management—all processed privately on your device.

Visit our secure pre-order page at payment.magne.ai/buy. Select your preferred configuration and complete the checkout process. You'll receive a confirmation email with your order details and estimated shipping timeline.

We accept various payment methods including credit/debit cards, cryptocurrency payments (BTC, ETH, USDT, and other major tokens), and wire transfers for larger orders. All transactions are secured through our trusted payment partners.

Our refund policy allows cancellations within 14 days of order placement for a full refund. Once your device ships, our standard return policy applies (device must be unused and in original packaging). Please contact our support team for specific details and assistance.

MAGNE.AI is planned for selected international markets, subject to regional availability, logistics, certification scope, carrier compatibility, and applicable requirements. Shipping costs and delivery times vary by region. During pre-order, you'll see available shipping options for your location. We work with trusted logistics partners to ensure safe and efficient delivery worldwide.

For technical support, you can reach us via email at support@magne.ai or through our Telegram support channel. Our team is available to assist with setup, troubleshooting, and any technical inquiries.

Follow our official channels for the latest news and updates: X (Twitter), Telegram, and our website. We regularly share product updates, partnership announcements, and community highlights.