This privacy policy ("Privacy Policy") explains how MagneAI® and its subsidiaries (collectively "MagneAI®," "our," "we," or "us") collect, use, and disclose information about you. This Privacy Policy applies when you access and use any of the websites we operate (the "Website" or "Websites") and our other online products and services that link to this Privacy Policy (collectively with Website(s), the "Service" or "Services"), and when you contact our customer service team, engage with us on social media, or otherwise interact with us.
Products and services outside of the Services described herein are not subject to this Privacy Policy. For example, if you are a user of a MagneAI®-enabled mobile device or third-party dApp, please refer to the relevant privacy policy associated with those services to understand how your personal information is processed.
This Privacy Policy also does not apply to information that we process on behalf of our business customers while providing our products and services to them (e.g., where business customers provide or make available to us data regarding their own customers or end users). We use the personal information we receive from our business customers solely in accordance with their instructions, as governed by our agreements with those customers. If you have any concerns regarding personal information that we process on behalf of a business customer, please direct your inquiry to that business customer directly.
Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will use it.
Contacting Us
MagneAI®
Sea Meadow House, P.O. Box 116
Road Town, Tortola, British Virgin Islands
Email: official@magne.ai
Where Do We Store and Process Your Personal Information?
The Services provided by MagneAI® are hosted on servers and infrastructure located primarily in the United States. By using our Services, you understand and agree that your personal information may be collected, transferred to, stored, and processed in the United States or other jurisdictions where our service providers or partners are located.
The data protection and privacy laws in the United States may be different and, in some cases, less protective than those of your home country or region. By accessing or using the Services, you consent to the transfer of your information to the United States and acknowledge that it will be subject to U.S. laws, including applicable federal and state privacy regulations.
We take reasonable technical and organizational steps to protect your personal information in accordance with the requirements of U.S. law.
Information You Provide to Us Directly
We collect personal information that you provide directly to MagneAI®. This includes when you contact us, fill out a form, make a purchase, communicate with us via third-party platforms, participate in contests or promotions, respond to surveys, submit feedback, request support, or otherwise interact with us.
The categories of personal information we may collect include:
- Contact and profile data, such as your name, email address, phone number, mailing address, company, and social media profile links;
- Account data, including usernames, passwords, and other information associated with your account;
- Payment and transactional data, including billing details, wallet addresses, and credit card or other payment information;
- Marketing preferences, such as your opt-in/opt-out status for receiving promotional messages;
- User-generated content, such as messages, reviews, photos, and other content you submit or make available on our Services.
Automatically Collected Information
When you access or use the Services, or otherwise engage in transactions with MagneAI®, we automatically collect certain categories of personal information, including:
- Device and Usage Information – Information about your device and how you interact with our Services, including your hardware model, operating system version, browser type, IP address, mobile network, device identifiers, general location information, and application version.
- Online Activity Data – Information such as the pages you visit, links you click, the time and duration of your visits, and the referring webpage that led you to our Services.
- Location Information – Depending on your device settings, we may collect geolocation data from your device. You can control or disable location tracking through your device's system preferences.
- Third-Party Site Interactions – We may collect information about how you interact with third-party websites or advertisements that are integrated with or linked to our Services.
Some of this information may be collected through cookies and similar tracking technologies. Please see the "Cookies and Other Technologies" section below for more details.
Information We Collect from Other Sources
We may obtain personal information about you from third-party sources, including but not limited to:
- Publicly available databases and websites;
- Identity verification and fraud prevention services;
- Data analytics providers;
- Advertising and marketing partners;
- Mailing list providers and social media platforms, where permitted by law.
We may combine the information we receive from these third-party sources with other personal information that we collect through the Services. Where we do so, this Privacy Policy governs the handling of all combined data in a personally identifiable format.
Cookies and Other Technologies
We may use cookies, local storage, analytics tools, and similar technologies to operate the website, remember user preferences, improve site performance, understand aggregated usage patterns, and help protect the integrity of our services.
You can control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features, dashboards, forms, or campaign pages.
Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.
Collection and Processing of Sensitive Information
MagneAI® does not intentionally collect or process "sensitive personal information" as defined under applicable U.S. state privacy laws (such as the California Consumer Privacy Act), including information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health information, sexual orientation, or precise geolocation.
In cases where you submit sensitive financial data (e.g., banking details or wallet credentials) through third-party payment providers integrated with our Services, we do not directly access or store such information. These providers handle such data in accordance with their own privacy policies.
We strongly encourage you not to submit sensitive personal information through the Services unless explicitly requested and securely transmitted.
How Do We Use Your Personal Information?
Service delivery and operations
- Provide, maintain, and secure our Websites and Services;
- Establish and maintain your account, if and when you create an account profile;
- Send you technical notices, security alerts, and support and administrative messages;
- Assess and respond to your inquiries;
- Respond to your comments and questions and provide customer service; and
- Communicate with you about the Services.
Service personalization
- Understand your needs and interests;
- Personalize your experience with the Services and Services-related communications; and
- Remember your selections and preferences as you navigate web pages.
Service improvement, research and analytics
- Monitor and analyze trends, usage, and activities in connection with our Services;
- Improve the Services, improve the rest of our business, help us understand user activity on the Services and user interactions with our emails, and to develop new products and services; and
- Enroll you in various surveys, interviews, and focus groups in order to receive feedback about your use of our Services and gain insights into how we can improve them;
Events, promotions and contests
- Administer contests, sweepstakes, and promotions (including to process and deliver entries and rewards)
- Communicate with you about contests, sweepstakes, and promotions in which you may participate; and
- Hold and administer events and/or contact or market to you after collecting your personal information at an event.
Marketing and advertising
- Interest-based advertising. To display personalized or targeted content to you, and to display targeted advertising on third-party websites.
- Direct marketing. To send you direct marketing communications.
Compliance and protection
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity;
- Protect our, your or others' rights, privacy, safety or property (including by assessing, making and defending legal claims);
- Audit our internal processes for compliance with legal and contractual requirements or our policies;
- Enforce the terms and conditions that govern the Services;
- Debug, identify and repair errors in our Services; and
- Comply with our legal and financial obligations, including lawful requests and legal process.
Business transactions
Facilitate actual or prospective business transactions (as those business transactions are described in fuller detail below in 'When do we share personal information?').
To create aggregated, de-identified and/or anonymized information
We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect. We make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
When Do We Share Personal Information?
Third parties designated by you
We may share your personal information with third parties where you have instructed us or provided your consent to do so;
Linked third-party services
If you link an account for a Service to a third-party service (e.g., for log-in purposes or to connect a wallet), we may share your personal information with that third-party service. The third party's use of the shared information will be governed by its privacy policy and the settings associated with your account with the third-party service;
Authorities and others
We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of our users, the public, or others or us. We may also disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
Professional advisors
We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
Business transferees
We may share personal information in connection with, or during negotiations concerning, any business transaction, including any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company or in the event of any bankruptcy or dissolution event – for example, we may need to share certain personal information with prospective counterparties and their advisers;
Other users and the public
Your profile and certain other user-generated content may be visible to other users of the Services or the public. For example, you may choose to make your profile or other personal information available to others through the Services, such as when you provide comments, reviews, survey responses, or share other content. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information; and
Aggregated or de-identified information
We also share aggregated or de-identified information that cannot reasonably be used to identify you for any lawful business purpose.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before providing personal information.
Your Choices
Opt-out of communications
If you receive marketing emails from MagneAI®, you may unsubscribe at any time by following the instructions contained within the email. You may also opt out from receiving marketing emails and any other promotional communications that we may send to you from time to time (e.g., by postal mail) by sending your request to us by email at official@magne.ai or by writing to us at the address provided in the 'Contacting Us' section of this Privacy Policy.
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